Last updated: 28 September 2026 | V2.0
Oiii Privacy Policy
Version 2.0 | 28 September 2026
This Privacy Policy explains how Net-Cabs Pty Ltd trading as Oiii collects, holds, uses and discloses Personal Information in connection with the Oiii Platform, our transport technology, our business and our dealings with passengers, people arranging bookings, drivers, vehicle operators, Supervisors, business customers, applicants, suppliers and other persons.
We are committed to handling Personal Information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth), and other legal and regulatory obligations that apply to our activities.
We may update this Privacy Policy from time to time. The current version will be published on our website. Where a change materially affects how we handle Personal Information, we may also provide notice through the Oiii Platform or another appropriate communication channel.
Who we are
In this Privacy Policy, “we”, “our”, “us” and “Oiii” mean Net-Cabs Pty Ltd [ABN 22 167 868 859] of F56, 63 Turner Street, Port Melbourne VIC 3207, Australia.
“Personal Information” has the meaning given to it in the Privacy Act 1988 (Cth).
“Oiii Platform” or “Platform” means the Oiii Passenger App, Oiiiplus Driver App, Oiii Vehicle Dispatch System (“VDS”), Oiiicam and associated camera and safety technology, Oiii Business Hub, our website at https://oiii.com and other related software, systems, applications, portals, equipment and services developed or operated by us or on our behalf.
“Passenger” means a person who is, or is intended to be, transported on an Oiii trip, whether or not that person made the booking.
“Supervisor” means a person nominated and authorised to supervise a particular Supervised Transport booking, authenticated by us and who has accepted the applicable Supervised Transport conditions.
“Supervised Transport” means the optional Oiii service under which an eligible Oiii trip may be supervised by one or more authorised Supervisors using the Oiii Platform.
“Supervised Transport Information” means information made available for the purpose of supervising a Passenger, which may include live in-cabin video and audio, live vehicle location, driver and vehicle information, and relevant booking and journey information.
“Supervised Journey” means the period during which Supervised Transport is active for a booking, commencing when the driver arrives at the designated pickup location and Supervised Transport access becomes available, and ordinarily ending when the driver confirms through the Oiii system that the Passenger has safely exited the vehicle, or when Supervised Transport is otherwise terminated.
Terms defined in an applicable Oiii EULA may have the same meaning in this Privacy Policy where the context requires.
Summary
We collect Personal Information where reasonably necessary to operate and administer the Oiii Platform and our business, provide booking, dispatch, transport-technology, payment, subsidy, safety and support services, verify users and drivers, communicate with users, comply with legal and regulatory requirements, and protect passengers, drivers, operators, Oiii and other persons.
Depending on how you interact with Oiii, the information may include identity and contact details, photographs, driver and vehicle credentials, precise location, bookings and trips, fares and payments, government transport subsidy information, communications, device and system information, camera-derived information, and safety or incident information.
Supervised Transport involves additional processing of information about Passengers, persons arranging bookings, drivers, Supervisors and potentially other persons present in or around an Oiii-equipped vehicle. This may include live in-cabin video and audio, precise vehicle location, driver and vehicle details, Supervisor identity and contact details, invitation and authorisation information, and records of when supervision access was granted, exercised, withdrawn or ended.
We use reasonable technical and organisational safeguards designed to protect Personal Information. No method of electronic transmission or storage is completely secure.
How we collect Personal Information
Where reasonable and practicable, we collect Personal Information directly from the person to whom it relates. We may collect information when you register for or use an Oiii account, make or manage a booking, drive or operate a vehicle using the Platform, act as a Supervisor, submit an application or enquiry, communicate with us, use our website or apps, use Oiii equipment, participate in a government transport subsidy scheme, make or receive a payment, or otherwise deal with us.
We may also receive Personal Information from another person or organisation where reasonably necessary and permitted by law. Examples include a person arranging a trip for another Passenger, a Passenger nominating a Supervisor, a vehicle operator providing driver details, government or regulatory authorities, transport subsidy administrators, payment providers, business customers, insurers, professional advisers, service providers and publicly available sources.
Where required by law, we will take reasonable steps to make a person aware that we have collected Personal Information about them from another source.
Sales, enquiries and applications
We may collect Personal Information when a person makes an enquiry or submits an application through our Platform, website, email, forms or telephone channels. This may include name, contact details, business details, application information and other information the person chooses to provide.
We use this information to respond to enquiries, assess applications, communicate about our products and services, administer our sales and onboarding processes, analyse where and how enquiries arise and improve our business processes. Where we send commercial electronic messages, we will do so subject to applicable law, including the Spam Act 2003 (Cth).
Passenger and booking information
We may collect, hold, use and disclose Personal Information about users of the Oiii Passenger App, Passengers and people who arrange bookings for other Passengers. Depending on the service used, this may include:
(a) name, mobile telephone number, email address and account identifiers;
(b) profile photograph and other photographs or documents voluntarily provided through the Platform;
(c) preferred payment method and payment-related identifiers, noting that payment card information may be handled by an authorised payment provider rather than stored directly by Oiii;
(d) IP address, device, app and account information;
(e) booking preferences, vehicle category, preferred drivers and other service preferences;
(f) messages and communications between a Passenger, person arranging a booking, driver, operator or Oiii;
(g) booking and trip history, fares, tolls, levies, fees, refunds and payment information;
(h) Oiiibids, counterbids and Accepted Oiiibids;
(i) precise location, including pickup and destination locations, location during a trip and saved or favourite locations;
(j) booking, pickup, trip and completion times;
(k) feedback, complaints, trip ratings, vehicle reviews and driver reviews;
(l) lost-property information;
(m) information relating to safety, incidents, support requests or investigations;
(n) biometric or identity-verification information where a relevant feature is enabled and permitted by law; and
(o) information about another Passenger where the account holder arranges transport for that person.
Where a booking is made for another person, we may process information about both the person arranging or managing the booking and the Passenger. The person arranging the booking should only provide another person’s Personal Information where they are authorised or otherwise permitted to do so.
Government passenger transport subsidy information
Where a Passenger uses a compatible government passenger transport subsidy scheme, we may collect and process information required to establish eligibility, process or reconcile subsidy transactions, comply with scheme rules and report to the relevant authority. Depending on the scheme, this may include:
(a) subsidy scheme and membership type;
(b) subsidy or member card number and expiry date;
(c) a copy or image of a subsidy card where required;
(d) date of birth and sex where required by the relevant scheme;
(e) trip, fare, subsidy, lifting-fee and other transaction information;
(f) vehicle, driver, operator and booking information associated with the subsidised trip; and
(g) information required for reconciliation, audit, investigation or regulatory reporting.
We may disclose relevant information to the government authority or administrator responsible for the applicable scheme, payment providers and other parties where necessary to process, reconcile or audit the transaction or where required or authorised by law.
Driver information
We may collect, hold, use and disclose Personal Information about drivers and driver applicants in the course of onboarding drivers, operating and administering the Oiii Platform, dispatching and recording trips, providing safety and support functions, processing payments and subsidies, and complying with legal and regulatory requirements. Depending on the driver and service, this may include:
(a) name, residential or mailing address, telephone number and email address;
(b) profile photograph and other driver or vehicle photographs;
(c) driver licence, driver accreditation, driving record, demerit information and other transport licences or authorisations;
(d) right-to-work or identity-verification information;
(e) vehicle registration number, VIN, vehicle category, vehicle details, commercial passenger vehicle registration and insurance information;
(f) taxi, rideshare, passenger transport or operator licence and accreditation information where applicable;
(g) ABN, GST registration and business information;
(h) bank account, payment and financial information reasonably required to administer driver payments or charges;
(i) precise vehicle and device location while the driver is using relevant Oiii services, including during an active shift, while travelling to a pickup and while transporting a Passenger;
(j) VDS and Oiiiplus logon, logoff, shift, device, system and authentication information;
(k) bookings, Oiiibids, fares, completed and cancelled trips, refunds, payments and subsidy transactions;
(l) messages and communications with Passengers, operators and Oiii;
(m) Passenger ratings given by the driver and driver ratings or feedback received;
(n) driver identification and verification information, including biometric or camera-derived information where such functionality is enabled and permitted by law;
(o) Oiiicam, safety, incident and event information associated with the vehicle or driver; and
(p) communications with us, including maintenance, support, compliance, complaint and investigation records.
Vehicle operator and business customer information
We may collect Personal Information about vehicle operators, directors, authorised representatives and business customers. Depending on the relationship, this may include name, ABN, address, telephone number, email address, account and login information, vehicle details, driver details, business account information, billing and payment information, application and credit information, communications with us and information reasonably required to administer the relevant account or service.
Where a business or operator provides Personal Information about drivers, employees, contractors, Passengers or other persons, it must only provide that information where it is authorised or permitted to do so.
Supervisor information
Where a person is nominated to act as a Supervisor for a Supervised Journey, we may collect and process information including:
(a) the Supervisor’s name, mobile telephone number, email address and Oiii account identifiers;
(b) the identity of the person who nominated or invited the Supervisor and the relevant Passenger or booking;
(c) invitation delivery, registration, authentication and acceptance information;
(d) the version of applicable terms or privacy notice accepted and the date and time of acceptance;
(e) information about when Supervisor access was authorised, commenced, actively used, stopped, withdrawn or terminated;
(f) device, app, security and technical information associated with access to Supervised Transport; and
(g) communications, support requests, complaints, safety or security information relating to the Supervisor’s use of the service.
An invitation to act as a Supervisor does not itself provide access to Supervised Transport Information. Access is provided only after the invited person is authenticated through the Oiii Platform and has accepted the applicable conditions.
When a Supervisor accesses live Supervised Transport Information, the Passenger and/or person managing the booking may be informed that the Supervisor is actively monitoring and may be shown the Supervisor’s name or other identifying information associated with their Oiii account.
Supervised Transport information
Where Supervised Transport is requested for an eligible booking, we may collect, use, process and disclose information reasonably necessary to provide, secure, administer and audit the service.
Supervised Transport Information may include live in-cabin video and audio, live vehicle location, driver and vehicle information, booking and journey information, and information about the status and lifecycle of the Supervised Journey.
Live access may commence when the driver arrives at the designated pickup location so that an authorised Supervisor can supervise pickup and boarding, including, where applicable, loading and securing a Passenger who uses a wheelchair or other mobility device. Access may continue during the journey and while the Passenger exits or is unloaded at the destination. It ordinarily ends when the driver confirms through the Oiii system that the Passenger has safely exited the vehicle or when Supervised Transport is otherwise terminated.
A Passenger or person authorised to manage the booking may authorise one or more Supervisors and may withdraw an individual Supervisor’s access. Each Supervisor is separately authenticated and authorised.
Supervised Transport is a safety-support feature. Unless Oiii expressly states otherwise for a particular service, Oiii does not continuously monitor live Supervised Transport video or audio on behalf of Passengers or Supervisors and Supervised Transport is not an emergency response service.
Live Supervised Transport media, security recordings and audit records
Live Supervised Transport access and security-camera recording are related but distinct functions.
Live Supervised Transport media is made available to authorised Supervisors for the duration of the relevant Supervised Journey. Oiii does not create or retain a separate duplicate recording merely because live video or audio is made available through Supervised Transport, unless a separate recording function, legal obligation or expressly disclosed operational purpose applies.
An Oiii-equipped vehicle may separately create security-camera recordings through Oiiicam. The collection, storage, retention, access to and disclosure of those security recordings may be governed by transport, privacy, safety, evidentiary or other legal and regulatory requirements. Requesting or using Supervised Transport does not itself give a Passenger or Supervisor a right to access stored security-camera recordings.
We may separately retain Supervised Transport event and audit information, such as when Supervised Transport was requested, when a driver accepted or arrived, when a Supervisor was invited, authenticated or accepted applicable conditions, when a Supervisor began or stopped accessing the service, when access was withdrawn, when the Passenger was confirmed as having safely exited, and when the Supervised Journey ended. Such audit information is not itself another copy of the live video or audio stream.
Other persons captured by cameras
Oiiicam and Supervised Transport may capture images, video or audio of persons other than the Passenger or driver who are present in or immediately around the vehicle, including companions, carers, support workers, family members or other persons. Where reasonably practicable, Oiii, the vehicle, the Passenger, the person arranging the booking or another appropriate person may provide notice or an indication that camera or Supervised Transport functionality is operating.
We handle information about other persons captured by these systems only for purposes reasonably connected with the relevant safety, security, transport, Supervised Transport, incident-management or regulatory function, or as otherwise permitted or required by law.
Driver identification and safety analytics
Where enabled, the Oiii Platform may use camera-derived, biometric, vehicle, trip, location, meter, occupancy or other operational information to support driver identification, authentication, safety, fraud detection, incident management and regulatory compliance.
For example, driver-identification functionality may compare an authorised driver identity with information observed through an Oiii-equipped vehicle. Safety or fraud-detection functionality may analyse combinations of events such as vehicle movement, occupancy and meter status to identify a potential issue for review.
An automated alert, classification or risk signal may not by itself establish that misconduct, fraud or another breach has occurred. Oiii may use such information together with other available evidence for safety, support, investigation, compliance or regulatory purposes, subject to applicable law.
Location information
We may use software developed by us or third parties to collect and process precise location information where reasonably necessary for Oiii Platform functionality.
For passengers, location information may be collected to establish pickup and destination locations, display nearby vehicles, facilitate a booking, provide trip progress and safety functions and record relevant trip information. Depending on device permissions and enabled functionality, relevant location processing may continue while an app operates in the background.
For drivers, location information may be collected to identify nearby drivers, dispatch bookings, calculate arrival information, support navigation and safety functions and record trips. During an active driver shift or other active service state, location processing may continue while the Oiiiplus App operates in the background.
For Supervised Transport, live vehicle location may be disclosed to each authorised Supervisor during the Supervised Journey.
Information disclosed for bookings and trips
When a booking is offered to or accepted by a driver, we may disclose information reasonably required for the driver to assess and perform the booking, including Passenger or booker name, profile information, pickup and destination information, booking time, vehicle category, relevant service requirements, fare or Oiiibid information, disability subsidy information where applicable, and other booking preferences.
We may disclose relevant driver and vehicle information to the Passenger or person managing the booking, including driver name and photograph, vehicle details, location, estimated arrival and information reasonably necessary to identify the driver and vehicle.
For Supervised Transport, relevant information may also be disclosed to authorised Supervisors as described in this Privacy Policy.
Statistical, website, app and technical information
When a person visits or uses our website, apps, VDS, portals or other Platform components, we may collect statistical and technical information including IP address, login information, browser type and version, time-zone setting, device type, operating system, app version, pages or screens visited, interactions, session duration, URLs, response times, download errors, clicks, scrolling and other diagnostic or usage information.
We may use cookies, analytics tools and similar technologies to collect and analyse this information, improve the Platform, diagnose faults, understand usage and protect our systems. Statistical information may be de-identified or aggregated, although information that can reasonably identify an individual will be handled as Personal Information.
How we use Personal Information
In addition to the purposes described above, we may use Personal Information where reasonably necessary to:
(a) operate, administer, secure, maintain and improve the Oiii Platform and our business;
(b) register, authenticate and manage accounts, drivers, operators, vehicles, Supervisors and business customers;
(c) facilitate bookings, dispatch, Oiiibids, transport services, payments, subsidies, settlements and reconciliation;
(d) provide safety, camera, Supervised Transport, driver-identification, fraud-detection and incident-management functions;
(e) provide technical support, maintenance and customer service;
(f) communicate with users and respond to enquiries, applications, feedback, complaints and lost-property matters;
(g) investigate suspected fraud, misuse, safety incidents, complaints or breaches of Oiii terms;
(h) maintain records required for accounting, audit, insurance, legal, regulatory and reporting purposes;
(i) protect the rights, property, privacy, security or safety of Oiii, our users or other persons;
(j) administer our legitimate business interests where permitted by law; and
(k) comply with applicable laws, court orders, regulatory requirements and lawful government requests.
Who we may disclose Personal Information to
Depending on the service and purpose, we may disclose Personal Information to:
(a) Passengers, people arranging bookings, drivers, vehicle operators and authorised Supervisors where necessary to provide an Oiii service;
(b) government departments, transport regulators, passenger transport subsidy administrators and other authorities where required or authorised by law or necessary to administer an applicable scheme;
(c) payment processors, banks and financial service providers involved in processing or reconciling payments;
(d) technology, hosting, communications, mapping, identity, support, analytics and other service providers that assist us to operate the Oiii Platform and our business;
(e) insurers, lawyers, accountants, auditors, financial advisers, debt collectors and other professional advisers or representatives;
(f) law-enforcement and emergency authorities where required or authorised by law or reasonably necessary in connection with an incident or emergency;
(g) a purchaser, investor, financier or adviser in connection with an actual or proposed corporate transaction, subject to appropriate confidentiality and legal requirements; and
(h) other persons where you have consented to the disclosure or the disclosure is otherwise permitted or required by law.
We require service providers handling Personal Information on our behalf to do so consistently with applicable contractual, security and legal requirements.
Law enforcement and regulatory disclosures
We may use or disclose Personal Information to an enforcement body or regulator where permitted or required by law, including for the prevention, detection, investigation, prosecution or punishment of criminal offences or breaches of law; protection of public revenue; prevention, detection, investigation or remedying of seriously improper conduct; or preparation for or conduct of proceedings before a court or tribunal and implementation of resulting orders.
We may also disclose information to transport and other regulators for compliance, safety, audit, incident-management or other lawful regulatory purposes.
Data hosting and overseas disclosures
Our existing policy has stated that the data centres used by us to retain Personal Information are located in Australia. We intend to continue using Australian-hosted infrastructure for core Oiii data where practicable.
Some technology or service providers used in operating modern applications may process or have support access to information from outside Australia. Where Personal Information is disclosed overseas, we will take reasonable steps required by applicable privacy law in relation to that disclosure.
Before publication of this Version 2.0 policy, Oiii will review its current production service-provider and hosting arrangements so that any countries of likely overseas disclosure that must be identified can be accurately stated.
Security of Personal Information
We use technical, physical and organisational safeguards designed to protect Personal Information from loss, misuse, interference, unauthorised access, modification or disclosure. Measures may include access controls, authentication, encryption, logging, network and infrastructure protections, secure development and operational practices, and controls appropriate to the nature and sensitivity of the information.
The Oiii Platform may also use technical measures designed to restrict unauthorised screenshots, screen recording, copying or other capture of Supervised Transport Information. Users must not attempt to circumvent those measures.
Although we take reasonable steps to protect Personal Information, no electronic transmission, storage system or security control can guarantee absolute security.
We maintain procedures for responding to suspected or actual data breaches and will notify affected individuals and applicable regulators where required by law.
Marketing, junk email and newsletters
We do not send commercial electronic messages in contravention of the Spam Act 2003 (Cth). We may use email, SMS or other communications to respond to enquiries, administer accounts and services and, where permitted, provide information about Oiii products, services or opportunities.
Marketing newsletters and similar communications will include an appropriate way to unsubscribe or opt out. Service, safety, security, booking, payment, regulatory and other transactional communications may still be sent where required to provide or administer the service.
If you do not provide Personal Information
If you do not provide Personal Information that is reasonably necessary for a particular Oiii service, application, account or legal requirement, we may be unable to register or verify you, provide that service, process a booking or payment, administer a subsidy, approve a driver or vehicle, provide Supervised Transport, respond to an application or otherwise deal with you as requested.
Retention of Personal Information
We retain Personal Information for as long as reasonably necessary for the purposes for which it was collected, while we have an ongoing relationship or business need, and for any additional period required or permitted by law, regulation, tax, accounting, insurance, dispute, investigation, audit or reporting requirements.
In determining an appropriate retention period, we consider the amount, nature and sensitivity of the information, the purposes for which it is used, the potential risk of harm from unauthorised use or disclosure, whether those purposes can be achieved by other means, and applicable legal and regulatory requirements.
Different categories of information may have different retention requirements. In particular, live Supervised Transport media, Oiiicam security recordings and Supervised Transport audit/event metadata are distinct information categories and may be subject to different retention arrangements.
Where a security-camera recording is subject to a statutory or regulatory retention requirement, that requirement applies independently of Supervised Transport.
Destruction and de-identification
We will destroy or de-identify Personal Information where required by law and where it is no longer reasonably required for a permitted purpose.
Where permitted by law, we may de-identify information so that it can no longer reasonably identify an individual and use the resulting information for analytics, research, service improvement, safety, planning or statistical purposes.
Third-party websites, plug-ins and applications
The Oiii Platform may contain links to or integrate with third-party websites, plug-ins, applications or services. Those third parties may collect or process information under their own privacy policies. We do not control their independent privacy practices and encourage users to review the applicable third-party privacy information.
Access to and correction of Personal Information
We take reasonable steps to ensure that Personal Information we use and disclose is accurate, up to date, complete and relevant. Please keep your account information current and tell us if information we hold about you is incorrect.
You may request access to or correction of Personal Information that we hold about you by contacting our Privacy Officer. We will handle requests in accordance with applicable law and may need to verify your identity before providing access or making a correction.
Where permitted by law, we may charge a reasonable fee for providing access if a fee is necessary to cover the cost of responding to the request. We will inform you of any applicable fee before proceeding.
Privacy Officer Net-Cabs Pty Ltd F56, 63 Turner Street Port Melbourne VIC 3207 Australia Email: privacy@nulloiii.com
Privacy complaints
If you have a concern or complaint about how we have handled Personal Information, please contact our Privacy Officer using the details above. We will investigate the matter and endeavour to respond as soon as reasonably practicable and, in any event, within 30 calendar days.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC). Information about making a privacy complaint and current contact details are available at https://www.oaic.gov.au/privacy/privacy-complaints.
We would appreciate the opportunity to address your concerns before you approach an external regulator, although this does not limit any right you have to contact a regulator.
Contact us
For privacy questions, access or correction requests, or complaints, contact:
Privacy Officer Net-Cabs Pty Ltd [ABN 22 167 868 859] F56, 63 Turner Street Port Melbourne VIC 3207 Australia Email: privacy@nulloiii.com
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