Ride With Oiii
Your ride, your way — Fixed, Oiiibid, or Metered.
Download the Oiii App now
Drivers: please install Oiiiplus. The Oiii app is for riders.
Oiii – we are here to assist you
Below you will see our FAQ’s. If the answer you seek is not found below then please don’t hesitate to Contact Us.
About Oiii (7)
Oiii® is an Australian transport technology platform that combines taxi and rideshare-style booking features to give passengers more choice over how they travel.
Using the Oiii app, you can request transport, select from available vehicle and service types, choose how you would like your fare determined, track your driver, manage payments and access other Oiii services.
Depending on your location and vehicle availability, ride options may include Oiii Fixed — upfront fare, locked in; Oiii Taxi — metered fare, estimated; and Oiii Bid — name your price.
Oiii is derived from “Oi”, the familiar expression used to get someone’s attention.
Oiii was created in Melbourne by Net-Cabs Pty Ltd and is developed and supported in Australia.
Oiii has been designed to give passengers more choice and visibility over their journey.
Depending on availability and the service selected, features can include Fixed, Oiiibid and Metered fares, vehicle and accessibility preferences, preferred drivers, advance bookings, government transport subsidies, driver and vehicle information, trip tracking and Supervised Transport.
Oiii operates in selected Australian cities and regions, and availability continues to expand.
The easiest way to check availability is to open the Oiii app and enter your pickup and destination locations. The app will show the services currently available for your trip.
No.
The Oiii platform can connect passengers with different types of approved passenger transport vehicles and drivers.
An Oiii Taxi is a taxi equipped with Oiii’s integrated in-vehicle technology, including the Oiii Vehicle Dispatch System (VDS). Some features, including Metered Fare, integrated government subsidy processing and Supervised Transport, may require a compatible Oiii-equipped vehicle.
Oiii is currently focused on its Australian services. Check the Oiii app or website for current service availability.
Getting Started & Your Account (9)
Download the Oiii Passenger App from the Apple App Store or Google Play Store.
If you have difficulty installing the app, contact Oiii Support.
Yes. The Oiii Passenger App is free to download.
Normal mobile data charges from your telecommunications provider may apply.
Download the Oiii app and follow the registration process.
You will be asked for basic information such as your name, email address and mobile number and will need to complete the required verification and accept the applicable Oiii terms.
You can then set up your payment method and other profile information.
Open the Account section of the Oiii app and select the edit option on your profile.
You can update available profile information and change your profile photograph.
Your profile photograph can help your driver identify the correct Passenger at pickup.
For a booking you make for yourself, the driver may be shown your photograph after accepting the booking.
From the Oiii app login screen, select Forgot your password? and follow the instructions.
If you are unable to reset your password, contact Oiii Support.
Contact Oiii immediately if you believe your account or login credentials have been compromised.
You should also change your password as soon as possible if you are able to access your account.
Oiii may suspend an account where reasonably necessary for reasons such as a payment issue, security concern, suspected misuse, safety matter or a serious or verified complaint.
Contact Oiii Support if you need information about your account status.
You can request account deletion through the Oiii app or by contacting Oiii Support.
Some information may need to be retained after account deletion where required or permitted by law, including financial, safety, regulatory or transaction records.
Booking a Ride (15)
Select Book a ride and follow the prompts.
Enter your pickup and destination, then choose from the service, vehicle, fare and other options available for that journey before submitting your booking.
The app can use your current location as the starting point, or you can enter another pickup address.
You can also select a saved favourite or position the pickup point using the map where that functionality is available.
Always check the displayed pickup location before submitting your booking.
Enter your destination and select the correct address or point of interest from the suggestions.
You can also use a saved favourite or the map where available.
Depending on your location and vehicle availability, the Oiii app may offer three ways to book your ride:
Oiii Fixed — Upfront fare, locked in
See the fare before you book. The fare shown is locked in for the booked journey, subject to any applicable additional charges or changes to the trip.
Oiii Taxi — Metered fare
Book an Oiii Taxi and pay the fare calculated by the taxi meter. The app shows an estimated fare range before you book, but the final fare is determined by the meter in accordance with the applicable taxi tariff.
Oiii Bid — Name your price
Choose the fare you would like to pay. Eligible drivers can accept your offer or make a counter-offer. Once you and a driver agree on the fare, the booking can be confirmed.
Not every ride option will be available for every journey.
Yes. Depending on availability, you may be able to choose options such as vehicle type, passenger numbers, pickup time, wheelchair accessibility, preferred drivers and other trip preferences.
You can also provide relevant information for your driver.
Yes. Where multiple vehicle types are available, you can select the vehicle category that best suits your trip.
Availability depends on drivers and vehicles operating in your area.
Yes. Where advance bookings are available, select the required pickup date and time when creating your booking.
A pre-booking does not necessarily guarantee that a particular driver or vehicle will be available, so monitor your booking in the app.
Yes. You can save favourite pickup and destination locations to make future bookings quicker.
If multi-stop functionality is available in your current version of the Oiii app, the option will be shown during booking or trip management.
If the option is not displayed, the booking currently supports a single pickup and destination.
Yes, where wheelchair accessible vehicles are available in your area.
Select the appropriate wheelchair-accessible or mobility option when tailoring your trip so that Oiii can offer the booking to a suitably equipped vehicle and appropriately authorised driver.
If you have particular loading, mobility or assistance requirements, include them with the booking.
Yes.
When the app provides the option to arrange transport for another Passenger, use that functionality and provide the Passenger information requested by the app.
If the Passenger is another adult who is able to make their own decisions, they remain responsible for their own participation in the journey. Making the booking does not make you their guardian or decision-maker.
If you are arranging transport for a child or for somebody for whom you act as a parent, legal guardian, carer or other authorised representative, you should only make choices on their behalf where you have the appropriate authority.
If you request Supervised Transport for another adult Passenger, make sure they know that Supervised Transport will be operating.
Open the Trips section of the Oiii app to see your current and upcoming bookings.
This depends on the fare type and functionality available for the booking.
A destination change can affect the agreed fare, particularly where you have an Accepted Oiiibid or another fixed-price booking.
Use the trip-change functionality provided in the app where available or discuss the change with your driver. Do not assume that a fixed price will continue to apply to a materially different journey.
Normally, yes.
Oiii uses your pickup and destination to identify suitable drivers, calculate or estimate fares and provide the booking service.
Once a driver accepts your booking, the app may provide a way for you and the driver to communicate without unnecessarily disclosing personal contact information.
Use this functionality for matters relevant to your pickup or journey.
Supervised Transport (21)
Supervised Transport is an optional Oiii safety service that lets you nominate trusted family members, carers or other authorised people to supervise an eligible journey through the Oiii app.
During a Supervised Journey, an authorised Supervisor can securely access the live in-cabin camera and audio, live vehicle location, relevant driver and vehicle information and journey information.
Supervised Transport is available only for eligible bookings and compatible Oiii-equipped vehicles.
Where Supervised Transport is available for your booking, select Supervised Transport when arranging your trip.
The app will explain the service before you submit the booking.
By selecting Supervised Transport and requesting the booking, you are asking Oiii to provide the service for that trip, including making the relevant live Supervised Transport information available to the Supervisors you authorise.
Yes.
A Supervised Transport booking is clearly identified to the driver when the booking is offered.
A driver who accepts the booking is accepting the Supervised Transport conditions for that journey, including authorised Supervisor access to the live in-cabin video and audio, vehicle location and relevant driver, vehicle and journey information.
You can nominate a trusted person such as a family member, carer or other person you want to supervise your journey.
The person must complete the required Oiii authentication and acceptance process before they can access your Supervised Journey.
No.
Oiii sends the nominated person an invitation.
They must open or register for the Oiii app using the invited details, authenticate themselves and accept the applicable Supervised Transport conditions before access is authorised.
During the Supervised Journey, an authorised Supervisor may be able to access:
- live in-cabin Oiiicam video and audio;
- the vehicle’s live location;
- relevant driver information;
- relevant vehicle information; and
- information about the booking and journey.
Access is provided for the purpose of supervising that journey.
Yes. You may nominate one or more Supervisors, subject to reasonable technical, security or safety limits that Oiii may apply.
Each Supervisor must be individually authenticated and authorised.
Yes, where supported by the service.
Each Supervisor’s access is separate, which means you can authorise or remove individual Supervisors without necessarily affecting another Supervisor’s access.
Yes.
The Oiii app can show you which Supervisors are authorised for your journey and may show when a Supervisor is actively monitoring the journey.
For example, you may see a message such as “Sarah is monitoring your trip now.”
“Monitoring” means that the Supervisor has an active supervision session, not simply that they have been invited.
Live supervision can become available when your driver arrives at the designated pickup location.
This allows your Supervisor to supervise your pickup and boarding, including where you require assistance entering the vehicle or use a wheelchair or other mobility device.
Yes.
Supervision can continue after the vehicle reaches the destination so your Supervisor can see that you have safely left the vehicle.
This is particularly useful where unloading or mobility assistance forms part of the journey.
Once you have safely exited, the driver confirms through the Oiii system that the Passenger has safely left the vehicle.
That confirmation ordinarily ends live Supervisor access.
Oiii may also terminate access automatically if the booking is cancelled or terminated, the driver does not complete the required confirmation, or Oiii reasonably determines that the Supervised Journey has ended or continued access is no longer appropriate.
Yes.
You can withdraw an individual Supervisor’s access through the Oiii app where that functionality is available.
When access is withdrawn, that Supervisor’s current access is terminated and they should no longer be able to reconnect to the Supervised Journey unless they are authorised again.
No. Supervisors are not permitted to record, photograph, screenshot, screen-record, copy, download, rebroadcast, publish or otherwise capture or distribute Supervised Transport video, audio or other protected Supervised Transport information.
The Oiii app may also use technical controls designed to restrict screenshots, screen recording and other forms of capture.
No.
The restriction applies regardless of how the image, audio or information is captured, including using another device to photograph or record the screen.
Yes.
Other people travelling with you, such as family members, carers or support workers, may appear or be heard because Supervised Transport uses an in-cabin camera and audio.
Where reasonably practicable, accompanying people should be made aware that Supervised Transport is operating.
Where the service is available, yes, but you need to consider your relationship with the Passenger.
For an independent adult Passenger, make sure they are informed that Supervised Transport will be operating.
Where you arrange the journey for a child or for somebody for whom you act as a parent, legal guardian, carer or other authorised representative, you should only request Supervised Transport on their behalf where you have the appropriate authority.
Oiii may require additional acknowledgement or authorisation in some circumstances.
No.
Supervised Transport gives authorised people additional visibility of a journey, but it does not guarantee anyone’s safety.
Unless Oiii expressly tells you otherwise for a particular service, Oiii does not continuously watch the live video or listen to the live audio on behalf of you or your Supervisors, and Supervised Transport is not an emergency response service.
If you or your Supervisor believes immediate assistance is required, contact the appropriate emergency service.
Supervised Transport relies on mobile data, communications networks and other technology.
Live video, audio or location information may therefore occasionally be delayed or temporarily unavailable.
A temporary loss of Supervised Transport connectivity does not necessarily mean that the transport journey itself must stop, provided the vehicle can continue operating safely and lawfully.
Supervised Transport gives an authorised Supervisor access to the live supervision service for the relevant journey. It does not give the Supervisor a right to access stored security-camera recordings.
Security-camera recordings are handled separately in accordance with applicable law and Oiii’s Privacy Policy.
Oiii does not create or retain a separate duplicate recording merely because live video or audio is being made available through Supervised Transport.
An Oiii-equipped vehicle may separately make Oiiicam security recordings for safety, security or regulatory purposes. Those recordings are separate from the live supervision service and may have different legal retention requirements.
Oiii may also retain Supervised Transport audit information, such as when a Supervisor was invited, authorised, began or stopped monitoring, had access withdrawn and when the Supervised Journey ended.
Oiiibid (6)
Oiiibid is Oiii’s fare negotiation feature.
Instead of simply accepting a displayed fare, you can propose the amount you are willing to pay for an eligible trip.
Enter your pickup and destination and make an eligible fare offer.
Drivers who receive the offer can accept it or make a counter-offer. You may receive counter-offers from more than one driver.
When you accept a driver’s counter-offer, or a driver accepts your current offer, the booking is agreed and the price is locked in subject to the applicable booking terms.
Payment is handled using the payment method applicable to the booking through the Oiii app.
The app will show the payment requirements before you confirm the booking.
Unless the app tells you otherwise for a particular booking, an Accepted Oiiibid represents the agreed price for the booked journey and applicable fare components are handled in accordance with the Oiii booking terms.
Additional charges may apply in circumstances specifically permitted by those terms, such as an applicable cleaning fee.
An Oiiibid is based on transport between the agreed pickup and destination.
The driver remains responsible for choosing a safe and lawful route, taking into account road conditions, traffic and other circumstances.
If you materially change the destination or journey, the existing fixed-price agreement may need to be changed or replaced.
Oiii uses booking information and your selected preferences to determine which eligible drivers receive an offer.
This can include location, vehicle type, driver preferences and other relevant booking requirements.
Once an offer or counter-offer is accepted, the successful driver is assigned to the booking.
Disability Subsidies & Accessible Transport (6)
Yes, for compatible government passenger transport subsidy schemes.
You may need to enable an app security feature such as a PIN or biometrics before adding a subsidy card.
Enter the requested subsidy information and submit it for verification. Oiii will let you know when it has been reviewed.
Government transport subsidy schemes have eligibility, identity, transaction and reporting requirements.
Oiii needs sufficient information to verify and process the subsidy correctly and to comply with the applicable scheme rules.
Oiii handles this information in accordance with its Privacy Policy and applicable law.
For a compatible scheme, select the applicable disability subsidy when creating an eligible booking.
Some subsidy schemes require a Metered Fare and a compatible Oiii Taxi.
The app will show the available subsidy options for the booking.
For compatible schemes and compatible Oiii Taxis, yes.
Where the functionality is available, select your subsidy card in the Oiii app and use the Scan Taxi QR Code function to connect the trip to the Oiii Taxi.
Follow the prompts in the app and on the vehicle system.
Yes, where one is available.
Select the wheelchair-accessible vehicle or mobility option when creating the booking and provide any information relevant to your requirements.
Yes, where the wheelchair accessible taxi is equipped and enabled for Supervised Transport.
Supervision can begin when the driver arrives, allowing your authorised Supervisor to see the boarding process, including use of the wheelchair lift or ramp and securing of the Passenger where applicable.
It can continue through the journey and unloading until the driver confirms that the Passenger has safely exited.
During Your Ride (10)
The Oiii app will notify you when your driver reports arrival.
Depending on your device settings and whether the app is open, this may appear as an in-app notification, sound or push notification.
Make sure notifications are enabled for the Oiii app.
Once a driver accepts your booking, the Oiii app displays relevant driver and vehicle information.
Check that the arriving vehicle and driver correspond with the information shown in the app before starting your journey.
If something does not look right, do not enter the vehicle and contact Oiii if necessary.
Children can travel where the vehicle and journey comply with applicable child-restraint and passenger transport requirements.
Depending on the child’s age, the vehicle and the jurisdiction, an appropriate child restraint or booster seat may be required.
Make sure suitable arrangements are made before travelling.
A driver may accept a pet where it can be transported safely and appropriately.
Assistance animals are treated in accordance with applicable law. If you experience an issue involving an assistance animal, contact Oiii.
If you believe there is an immediate threat to your safety, contact the appropriate emergency service.
Where it is safe and lawful to do so, you may leave the vehicle.
You can also report the incident to Oiii through the app or Oiii Support. Oiii takes safety complaints seriously and may investigate reported incidents.
If you are using Supervised Transport, remember that your Supervisor can provide additional visibility of your journey, but Supervised Transport is not a replacement for emergency services.
ETA is an estimate based on factors such as the driver’s location, route and current traffic conditions.
Traffic, road closures, previous trip delays and other conditions can cause the ETA to change.
The Oiii app updates the estimate as new information becomes available.
You can monitor the driver’s progress in the Oiii app and use the available contact functionality if necessary.
If the driver does not arrive or is unreasonably delayed, use the app’s booking options or contact Oiii Support.
No. Smoking and vaping are not permitted on Oiii trips.
You should avoid food or drink that could create a safety issue, damage the vehicle or cause unreasonable mess.
You are responsible for leaving the vehicle reasonably clean. An applicable cleaning charge may be imposed where permitted by the booking terms.
Parcel or delivery functionality may be available for particular services.
Where offered, select the appropriate service or provide the required delivery information in the app. Do not use a passenger booking to send prohibited, dangerous or unlawful items.
Fares & Payments (12)
Fare estimates are provided as a guide using information such as the pickup, destination, expected distance and time, vehicle type and applicable fare rules.
For a Metered Fare, the estimate is not the final fare. The final amount is calculated by the taxi meter during the journey in accordance with the applicable tariff.
An accepted Fixed Fare or Accepted Oiiibid is treated differently because the price is agreed before the journey, subject to the applicable booking terms.
No.
Fares can vary depending on vehicle or service type, fare method and other factors applicable to the booking.
The app will display the relevant options before you confirm your booking.
Yes, where Oiii Taxi is available.
Selecting Oiii Taxi makes your booking available to compatible Oiii Taxis equipped with Oiii metering technology.
The app shows an estimated fare range before you book and may pre-authorise an amount on your payment method. Your final fare is calculated by the taxi meter in accordance with the applicable tariff.
Oiii does not apply conventional demand-based surge pricing to increase a fare simply because demand is high.
Different fare options, vehicle categories and accepted Oiiibid prices can nevertheless result in different prices for different bookings.
A valid payment method allows Oiii to facilitate payment for app bookings and, where applicable, perform a pre-authorisation before the trip.
The payment options available to you are shown in the app.
For eligible bookings, Oiii or its payment provider may temporarily authorise an estimated amount against your payment method before dispatching the booking.
This helps establish that the payment method can cover the expected fare.
The final transaction is processed in accordance with the actual or agreed fare and applicable payment terms.
Open the payment settings in your Oiii account and follow the prompts to add or manage an available payment method.
Payment options depend on the service and booking type.
The Oiii app will show the payment methods available for an app booking. If cash is not shown as an available method, it cannot be selected for that booking.
Your trip and payment history is available through your Oiii account.
Applicable refunds, adjustments, discounts or credits should be reflected in your account or relevant transaction record.
Contact Oiii Support if you cannot reconcile an adjustment.
Where Oiii Credits are available and eligible for the booking, the app can apply them to the fare in accordance with the applicable promotion or credit conditions.
Any remaining amount is charged using the applicable payment method.
Use the fare or payment issue option in the Oiii app or contact Oiii Support.
Provide the trip details and explain the charge you believe is incorrect so it can be reviewed.
If a required pre-authorisation or payment cannot be completed, the booking may not proceed.
You may be able to add another payment method or select another available payment method and try again.
Safety, Cameras & Privacy (6)
Compatible Oiii Taxis may be fitted with Oiiicam, Oiii’s in-vehicle camera and safety technology.
Camera operation, security recordings and access to recordings are subject to applicable laws, regulatory requirements and Oiii’s Privacy Policy.
No.
Oiiicam provides the in-vehicle camera technology used for various safety and security functions.
Supervised Transport is a specific Oiii service that can use compatible Oiiicam technology to provide authorised Supervisors with controlled live access during an eligible journey.
Security-camera recording and live Supervised Transport access are separate functions.
Only Supervisors who have been nominated, authenticated and authorised for that Supervised Journey can access the live supervision service, subject to Oiii’s security controls.
The Passenger can withdraw an individual Supervisor’s access.
No.
Oiii operates technology used for booking, safety and other transport functions, but that does not mean an Oiii employee is watching every journey or every camera feed.
Supervised Transport likewise does not mean Oiii continuously watches the live video or audio on behalf of the Passenger.
Oiii collects, uses, holds and discloses Personal Information to operate the Oiii Platform and provide its services.
The information involved depends on how you use Oiii and can include account information, booking and trip information, location, payments, subsidy information and, for relevant services, camera or Supervised Transport information.
For more information, see the Oiii Privacy Policy.
Oiii uses technical, physical and organisational safeguards designed to protect Personal Information against misuse, loss, interference and unauthorised access, modification or disclosure.
No electronic system can guarantee absolute security, so you should also protect your account, password and device.
Feedback, Complaints & Lost Property (6)
You can provide feedback or make a complaint through the Oiii app or Oiii Support channels.
Oiii reviews complaints and may request additional information where necessary to investigate what occurred.
Safety-related complaints may be handled differently from ordinary service feedback because additional investigation or regulatory obligations can apply.
Yes.
After an eligible journey, the app may invite you to rate or provide feedback about the driver, vehicle and trip.
You can also provide additional feedback through Oiii Support.
Where preferred-driver functionality is available, you can identify preferred drivers through the Oiii app.
A preference does not guarantee that the driver will be available for a particular booking. If the preferred driver is unavailable, Oiii may offer the booking to another suitable driver.
You can cancel a booking using the cancellation functionality provided by the Oiii app.
A cancellation charge may apply depending on the circumstances and the applicable booking terms. The app will display relevant information where a cancellation fee applies.
Use the Lost Property function in the Oiii app or contact Oiii Support.
Provide the relevant trip details, a description of the item and a suitable contact number.
For privacy and safety reasons, Oiii may facilitate contact rather than directly providing you with the driver’s personal contact information.
Drivers using Oiii must satisfy the licensing, accreditation and eligibility requirements applicable to the transport services they provide.
Oiii also carries out onboarding and identity or compliance checks appropriate to its services and may require additional verification or training.
Drivers operating Oiii-equipped vehicles may also be subject to Oiii system and safety requirements.
App Help & Troubleshooting (6)
Check that your device has internet access and confirm that the email address entered is correct.
Check your spam or junk folder and allow a few minutes for delivery.
If the message still does not arrive after retrying, contact Oiii Support.
Check that location services are enabled for the Oiii app and that your device has a reliable GPS and internet connection.
GPS accuracy can be reduced indoors, underground, between tall buildings or in other areas with poor satellite reception.
If necessary, manually confirm or adjust your pickup location before booking.
Close and restart the Oiii app.
If the problem continues, check for an app update and restart your phone. Report recurring problems through Oiii Support and include information about what you were doing when the problem occurred.
The Oiii app relies on internet connectivity.
Mobile or Wi-Fi network conditions can occasionally interrupt communication with Oiii services. If the problem persists, try switching between mobile data and Wi-Fi where safe and appropriate.
Use the Help or Feedback functionality in the Oiii app or contact Oiii Support.
Include as much useful information as possible, such as what happened, the approximate time and the screen or feature you were using.
The Oiii app is designed to work with accessibility functionality available through supported iOS and Android devices.
If you experience an accessibility problem or have a suggestion for improving accessibility, please contact Oiii.
Terms and Further Information (4)
The current Oiii Privacy Policy is available on the Oiii website.
It explains how Oiii collects, holds, uses and discloses Personal Information, including information processed through Supervised Transport.
The Oiii Passenger App EULA is available on the Oiii website and through the Oiii app.
It contains the contractual terms applying to your use of the Passenger App and Oiii booking services.
Cancellation conditions form part of the applicable Oiii booking and Passenger App terms.
The app may also display relevant cancellation information when you cancel a particular booking.
Use the Contact Us or support facilities on the Oiii website or in the Oiii app.
For privacy-specific enquiries, use the contact details published in the Oiii Privacy Policy.
